Duration of Production

Duration of production is 7 working days. Duration of production is counted after the transfer confirmation is received.
Working day means Monday to Friday, not including national holiday or mass leave holiday. For Eid Fitri and end of the year holiday, we always inform before the holiday dates.

Things to be noticed before ordering

Order with a large number is recommended to make a sample first. Any complaints will not be followed up if you do not make a sample.
Do not change the full print pattern size provided on the website. If it is proven not according to our authentic size, any complaint forms cannot be followed up. (Full print)
To avoid cracked printing design resolution, we recommend customer to provide the image with our printing standard.
For rubber printing process with a too small design, the customer must provide stroke line so in order to process of pressing and cutting rubber can be run, if there is no stroke line we are not responsible for the design result.
To avoid any mistakes on design printing dimension and print area, submit details of size dimension and print area in system order note.

Print Only Procedure

If there is a mistake when the printing is performed (stain spots, folded t-shirt, unexpected print result), we replace by reprinting with condition t-shirt is provided by the customer.
If you want to print with your own t-shirt, make sure the t-shirt has no hole, damaged, stain, etc. because we cannot accept complaints related to the fabric quality.

Data File Type for Production

Damages which can be claimed:

Received t-shirt size surpasses toleration limit, lack or more than 2-3 cm from the website’s size.
Exfoliated and skewed print result.
Printed design is not the same with the one sent to order system.
Full print t-shirt stitching is in wrong position.

Damages which cannot be claimed:

For t-shirt brought by the client, broken print result because of damaged material is not our responsibility.
The color on monitor and print result color is different (test printing is recommended).
Cracked print result caused by bad data file
Pattern dimension size is different with what we provide on the website (Full-print).
There is no clear detail of printing size and printing area.

Why is the print result color with design color on the computer different?

Check this explanation:

Primary color vs Secondary color
Primary color: color looked as the result of lighting from the back side of the monitor.
Secondary color: print result color looked because of light reflection
Materials determine the print results.
Each material has its own characteristics that differentiate chemical reaction in the printing process.
Color profile setting before designing.

2 ways to avoid different print result::

Use our sample pack as color benchmark
Perform a test printing to ensure production print result fulfill your expectation.

Drop-ship System Procedure

Custom.sg system is designed to support drop-ship system.
Register as a member to start drop-shipping because your membership has function as sender name and address when running a drop-ship.
For delivery to the customer: submit customer data on order page. On the delivery sheet, what will be written are your name and address as seller and customer as the receiver. Custom.sg name will not be shown.

Delivery Process

Delivery performed using service from TNT.
The weight of each material is different. Average 1 kg is able to cover 4-5 pcs t-shirt. Automatically counts the delivery cost.
For direct pickup, make sure to confirm before visiting custom.sg office.

FAQ