Duration of production is 7 working days. Duration of production is counted after the transfer confirmation is received.
Business day means Monday to Friday, not including national holiday or mass leave holiday. For Eid Fitri and end of the year holiday, we always inform before the holiday dates.

Things to be noticed before ordering

We will not receive any complain if the result is not as you expected. We highly recommend ordering a sample before the bulk order.
We suggest that you can provide the good quality picture file that meets our requirements to avoid the bad resolution picture result
Provide us the design that complete with the stroke line so that we can do pressing and cutting. We will not responsible for the result if you don't provide the stroke line.
Please provide us the design file with dimension that is equal to the dimension that you expect on the final result to avoid any mistake.

Data File Type for Production

Damages which can be claimed:

Damages which cannot be claimed:

The color is different between the display in monitor and printing result (we suggest to order the sample before the bulk order)
The bad print result because of the file was not good or not proper
Rough print result because the file resolution is too small

Why is the print result color with design color on the computer different?

Check this explanation:

Primary color vs Secondary color
Primary color: color that is seen as the result of spotting light behind the monitor display.
Secondary color: color of the printing result that is seen because of the light reflection
An adjustment color profile before designing

2 ways to avoid different print result::

Use a format file CMYK when preparing the design
For bulk order, we suggest to do the printing test to ensure the result same with your expectation

Drop-ship System Procedure

Custom.sg system is designed to support drop-ship system.
Register as a member to start drop-shipping because your membership has function as sender name and address when running a drop-ship.
For delivery to the customer: submit customer data on order page. On the delivery sheet, what will be written are your name and address as seller and customer as the receiver. Custom.sg name will not be shown.

Delivery Process

FAQ